Win69 Privacy Policy

1 Introduction

Win69 takes your privacy seriously. We understand that the personal information you share with us is sensitive, and we handle it with the care it deserves. This policy is written in plain, readable language so you know exactly what's happening with your data – without having to wade through pages of legal jargon.

This document covers all services offered under the Win69 platform, including sports betting, live casino, online slots, and eBingo. It also applies to the Win69 mobile app and any communications we send you related to your account.

If you have questions about anything in this policy, the Win69 support team is available through your account dashboard. Contact details are also listed at the end of this page.

2 Data We Collect

Win69 collects personal information through different touchpoints on the platform. Here is an overview of the types of data we may hold about you:

We do not collect data that is unnecessary for the operation of the platform. Where possible, we limit collection to what is strictly needed for the purpose at hand.

3 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management – creating and maintaining your Win69 account, verifying your identity, and processing your login.
• Transaction processing – handling deposits and withdrawals in Philippine Peso through your chosen payment channel, whether that's GCash, Maya, or local bank transfer.
• Fraud prevention and security – monitoring account activity to detect unusual patterns, prevent unauthorised access, and comply with anti-money laundering obligations.
• Customer support – responding to your questions, account queries, and requests submitted through your dashboard or by email.
• Platform improvement – analysing usage patterns to understand how players interact with the platform so we can improve the experience.
• Responsible gaming – tracking usage data to identify signs of problem gambling and to apply any limits or tools that a player has requested.
• Communications – sending account-related notifications, security alerts, and, where you have opted in, promotional messages about offers available on Win69.

Win69 does not use your data for any purpose beyond what is listed here without your prior consent or a clear legal basis to do so.

4 Legal Basis for Processing

Win69 processes your personal data under the following legal bases:

• Contractual necessity – processing required to fulfil our obligations to you as a registered player, including account management and transaction processing.
• Legal obligation – processing required to comply with applicable laws and regulations, including identity verification requirements and financial record-keeping.
• Legitimate interests – processing carried out to detect fraud, improve platform security, and enhance the overall player experience, where these interests do not override your rights.
• Consent – processing for optional purposes such as marketing communications, where you have given clear, affirmative consent. You may withdraw consent at any time through your account settings.

5 Data Sharing and Disclosure

Win69 does not sell or rent your personal data to any third party. We may share your information in the following limited circumstances:

• Payment processors – to facilitate deposits and withdrawals in PHP through authorised local payment channels. These providers handle your financial data under their own privacy and security obligations.
• Identity verification services – to carry out KYC checks required for account registration and before processing withdrawals.
• Technology service providers – companies that help us operate the platform, including cloud hosting, analytics, and security services. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Law enforcement and regulatory authorities – where we are legally required to disclose information in response to a valid legal request or to comply with applicable regulations.

In all cases, data sharing is carried out on a need-to-know basis and is limited to what is strictly necessary for the purpose.

6 Cookies and Tracking Technologies

Win69 uses cookies and similar tracking technologies to improve your experience on the platform. These include:

• Essential cookies – required for the platform to function, including session management and login authentication. These cannot be disabled.
• Analytical cookies – used to understand how players navigate the platform, which pages are visited most, and where improvements can be made. Data collected is aggregated and anonymous.
• Preference cookies – used to remember settings you have chosen, such as language preferences or display options.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the platform. Win69 does not use cookies to serve third-party advertising on the platform.

7 Data Retention

Win69 retains your personal data for as long as your account remains active and for a reasonable period after closure, in line with legal and regulatory requirements. The general retention principles we follow are:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable financial regulations.
• Transaction records are kept for the period required by law to support financial reporting, audit, and anti-money laundering obligations.
• Support communications are retained for a reasonable period to allow follow-up and to resolve any ongoing disputes.
• Technical and usage data is typically retained in aggregated or anonymised form after it is no longer needed for its original purpose.

When data is no longer needed and no legal obligation requires us to keep it, Win69 deletes or anonymises it in a secure manner.

8 Security Measures

Keeping your data safe is something we take seriously at Win69. The security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and our servers, whether you are using the Win69 website or mobile app.
• OTP verification for sensitive account actions such as password changes and withdrawal requests, adding an extra layer of protection.
• Access controls that restrict who within the Win69 team can view personal data, based on role and operational need.
• Regular security audits to identify and address vulnerabilities in our systems before they can be exploited.
• Secure data storage on servers that are protected by industry-standard physical and digital security controls.

While Win69 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe – please use a strong, unique password and never share your login credentials with anyone.

9 Your Rights Over Your Data

As a Win69 player, you have the following rights regarding your personal data:

• Right to access – you can request a copy of the personal data Win69 holds about you at any time.
• Right to correction – if any of your data is inaccurate or incomplete, you can request that it be updated. Some changes may require additional verification.
• Right to deletion – you may request that your data be deleted. Note that certain data must be retained for legal and regulatory reasons, so not all deletion requests can be fulfilled in full.
• Right to restrict processing – in certain circumstances, you may ask Win69 to limit how your data is used while a request or complaint is being reviewed.
• Right to withdraw consent – where processing is based on your consent, such as marketing communications, you can withdraw it at any time through your account settings without affecting any prior processing.
• Right to data portability – where technically feasible, you can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact the Win69 support team through your account dashboard. We will acknowledge your request promptly and aim to respond within a reasonable timeframe.

10 Minors and Age Restriction

Win69 is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account and delete the associated data.

If you believe a minor has used Win69 or provided their information to the platform, please contact our support team so we can investigate and take appropriate action. Parents and guardians in the Philippines are encouraged to use parental controls on shared devices to prevent access to online gaming platforms.

11 Changes to This Privacy Policy

Win69 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered players through the platform or via the email address associated with their account.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We recommend reviewing this page periodically so you remain informed about how your data is being handled.

Continued use of Win69 after a policy update takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and request account closure through our support team.

12 Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, you can reach the Win69 team through the support section in your account dashboard.

For general questions about account management, deposits, and withdrawals, the FAQ page covers the most common topics. For questions about account rules and usage guidelines, refer to our Terms & Conditions.

Our official support email is displayed in the footer of every page on Win69. Please use that address for any data-related enquiries, and include your registered account username to help us locate your records quickly.